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FREQUENTLY ASKED QUESTIONS (FAQs)
To request a quote click the link to complete our questionnaire: https://form.jotform.com/232065908887065
To make a payment log in to your online account by clicking Resident Login at the top of the page or mail your payment to the address under the CONTACT US tab.
To request login info if you are not in collections see below.
Home | TWManagement (thomaswilliamsmgt.com)
Click Resident Login and scroll to bottom to click Sign Up
Scroll to the middle of page and click DON'T HAVE AN ACCOUNT NUMBER OR REGISTRATION KEY to go to next page
Enter all information except the account number and click Request.
Once you do the above steps it will automatically send our ADMIN team your request and they will send your login information to your email within 48 hours. You do not need to submit multiple request.
Closing request directions for this management company are below.
As a reminder which is often overlooked; please read the bolded red, highlighted yellow section at the end. Please click one of the links below to order a closing/refinance/estoppel letter in the timeframe you will need it and it will show the price for that individual request.
5 Business Days - https://next.waveapps.com/checkouts/4d8c81be8db647c98f0b0791bd4562ff
3 Business Days - https://next.waveapps.com/checkouts/d54b58177f43401eb6004bf82b444876
Next Business Day - https://next.waveapps.com/checkouts/5243891507c34da995daf70b03edf7a0
***UPDATED Closing Letter (5 Business Days can only be ordered if you have previously purchased a letter and need an update within 60 days) - https://link.waveapps.com/6jxjcs-26uu6n
PLEASE NOTE: IF AN ACCOUNT IS WITH THE ATTORNEY/IN COLLECTIONS IT MAY BE DELAYED AS WE HAVE TO RECEIVE INFORMATION FROM A 3RD PARTY, so it is highly recommended to submit requests for closing letters immediately following financial qualification or acceptance of an offer. This proactive approach allows sufficient time for our team and legal counsel to process inquiries and provide the necessary documentation efficiently. Closing letters MUST be ordered before 5 pm or delivery time begins next business day. Please DO NOT put the billing address to your credit card under the contact details. Please add the PROPERTY OWNERS NAME, PROPERTY ADDRESS and the email you want the closing packet sent to under the contact details - this should be an email that will directly go to the closing attorney or someone who will be at the closing. If your client does not check their email regularly, please do not add their email address. Failure to do this may delay your order. Closing packets will be emailed by 11:59 PM on the date it is due, so please plan accordingly. If you have questions about your letter, please email: closings@thomaswilliamsmgt.com.
To request account statements, copies of your governing documents, account balances, budgets, please log in to your account and view, print or save these documents.
Violations can be emailed to info@thomaswilliamsmgt.com. Please include the nature of violation and the address that the violation occurred.
Payment arrangements must be put in writing. Please include the amount you will be paying, what day you will make first payment and the day of the month that each additional payment will be made. Please note, payment arrangements must be completed within 12 months and you must stay current on upcoming assessments.
Please send inquiries regarding ARC requests, pool access or clubhouse reservations to: info@thomaswilliamsmgt.com
Pool season begins in May. Letters will be sent out to all communities regarding pool season and access. Pool cards (amenities) are mailed during the season only. Order replacement pool cards here: https://link.waveapps.com/49b46g-95sx7c
Please send invoices to invoices@thomaswilliamsmgt.com
